F.A.Q.

A question? Kwit tells you everything

Features

How can I change the price of a pack of cigarettes?

On iOS, go to your settings and click on the pencil icon to the right of “My account”. Then you will be able to change the price of the pack of cigarettes.

On Android, click on Settings, then click on Tobacco Habits. Then you will be able to change the price of the pack of cigarettes from this screen.

What does XP mean?

XP stands for Experience Points. You will need these points to work your way up and reach the next levels.

Each time you unlock a level successfully, you will earn XP. It is a fun and encouraging way to see your progress.

I roll my cigarettes, how do I know how many cigarettes I don't smoke?

First, you need to estimate your cigarette consumption per pack. If you don't know how much you used to smoke, here's how to calculate it:

  • - If you roll your cigarettes yourself: for 1g of tobacco, you consume 2 cigarettes.
  • - If you use a rolling machine: for 1g of tobacco, you consume 1 cigarette.

Then enter the price of the cigarette pack and the number of cigarettes per pack in your settings, and your calculations will be correct!

What does the energy curve tell me?

The curve represents your willingness to quit; if you record that you have smoked a cigarette, it will lower the level of your energy (which is initially at 12 when you start on Kwit). But it will reset, once the cigarettes you have resisted to take over.

Where do I find a motivation card?

You need some motivation? Kwit encourages you with inspiring quotes and tips to stay on track in your withdrawal.

Shake your phone and a motivation card will appear! But don’t forget: it is important that the application is open for this to work. Moreover, this feature may not be suitable for some older smartphone models.

But no panic! You can still access these cards with the "Motivate me!"(on iOS) or "Motivation" (on Android) by clicking on the "+" button.

On which data is the application based for its calculations?

Kwit is based on calculations drawn largely from the WHO, but also from other medical sources, such as smokefree.gov. All the information sources are safe and scientifically certified.

I use nicotine substitutes (patches, gums, electronic cigarette). Does the application take them into account?

For now, the application does not take into account the use of nicotine substitutes. However, this is a feature on which we are currently working for the app to be better adapted to your needs. Subscribe and follow us on the social networks to keep yourself updated with the latest Kwit news! You can find us on at @kwitapp on Twitter.

Can I change the language used by the application?

The app uses the same language in which your phone is configured. If your phone is in English, the application will automatically switch to English. However, if your phone is set to a language that is not supported by the app, the app will use the second preferred language on your phone. If none of the preferred languages are supported, the default language used will be English.

Is it possible to change the theme of the application?

Yes, on the iOS version of the application, you can change it by going in the settings and clicking on “Appearances”. Then you select the colours that you want.

On Android, it is a feature we are working on, be patient, we’ll have it soon. 😉

In which languages is the application available?

The app has been translated into 13 languages!

You can quit in:

  • English
  • French
  • Dutch
  • Italian
  • German
  • Spanish
  • Portuguese
  • Turkish
  • Polish
  • Russian
  • Ukrainian
  • Korean
  • Simplified Chinese

Account and personal data

Does the application resell user data?

For ethical reasons, Kwit does not resells any data. Your trust is our priority.

To learn more about our privacy policy, click here

How can I delete my account and all my information?

To delete your account and all associated data, send us your request to hello@kwit.app. We will delete all your information and send you a confirmation email.

Why do I have to register to use Kwit?

Kwit needs an account with an email to be able to link the profile of the user to his smoking habits, and therefore truly customize the features to the profile. This data is only used to improve your Kwitter experience and to increase your chances of quitting smoking once and for all. They are protected and will not be exploited for other purposes.

Subscriptions

How can I unsubscribe?

Apple and Android manage your subscriptions. In the event of termination, your subscription ends at the end of the current billing cycle. Here is the procedure to follow to cancel your subscription:

* iOS

  • On your iPhone, iPad or iPod touch.
  • Go to Settings> [your name]> iTunes Store and App Store.
  • Click on your Apple ID at the top of the screen.
  • Click View Apple ID.
  • Click on Subscriptions.
  • Click on manage subscription.
  • Use the suggested options to manage your subscription.
  • https://finance-app.itunes.apple.com/account/subscriptions?=000010

* Android

  • On your Android phone or tablet, open the Google Play Store app.
  • Make sure you are signed in to the correct Google Account.
  • Tap on the Menu "Subscriptions".
  • Tap on the subscription to cancel.
  • Tap on Cancel Subscription.
  • Follow the instructions.
  • https://support.google.com/googleplay/answer/7018481?hl=en

I paid a Premium subscription but I do not have access to new features in the app, what should I do?

First, we recommend you to click on "Restore Purchases" on the application settings menu. If Premium features still do not appear, please contact us by email at hello@kwit.app.

What features are included in the Kwit Premium version?

In the Kwit Premium version, you have unlimited access to your journal. Additionally, you will get more than 120 additional motivation cards and more information about your withdrawal. You will also have 24 new goals to unlock to keep your motivation at its peak and three new additional stats. To learn more about Premium features, click here. 👑

Why do I have to pay for more features?

Developing a smoking cessation application is a lot of work. By using the Premium version, you are actively supporting us with the upgrowth of our app, and we thank you for it. 🙏

We try to get the best price while keeping a free version as complete as possible. However, since we are not subsidized by the government, we need to make some of the features payable in order to maintain and improve our service to better meet your needs.

How much does the Premium subscription cost?

To find out more about the different subscriptions, please check out our subscriptions page.

Contact

I have a problem with the application, how can I contact the Kwit team?

If you have a problem, please contact us at hello@kwit.app. A member of the team will be happy to assist you as soon as possible. ☺

I have a suggestion to improve the application, how can I contact Kwit's team?

At Kwit, we are fond of feedback from our users. Kwitters’ feedbacks are a big part of our inspiration. Who knows better than the Kwitters how to improve the application? To optimize your smoking quitting, send us your suggestions at hello@kwit.app!

I want to share my Kwitter experience, where can I do this?

The testimonies of former smokers are very valuable for those who choose to quit and those who have not yet dared to take the plunge. It is important for these Kwitters and future Kwitters, who may be discouraged during their withdrawal, to know that quitting is within everyone's reach, despite difficult times.

In addition, your experience sharing allows the Kwit team to better adapt the application to your needs and offer you optimal support.

So if you want to share your experience, do not hesitate to send us an email at hello@kwit.app or leave us a review on the Apple Store or on the Google Play Store! ⭐

Health Professionals and smoking cessation specialists

I am a health professional or a smoking cessation specialist, and I want to advise Kwit to my patients, how can I learn more about Kwit?

To learn more about Kwit, we invite you to look over the website, in particular, the Science page. If you have any additional questions, do not hesitate to send an email to hello@kwit.app.

Would you like to advise Kwit to your patients? You will find a poster available for you to download here, to add some color to your waiting room! 😊

The application is based on CBT (Cognitive and Behavioral Therapies), how is this translated into the application?

Kwit encourages smokers to accept their relapses, to learn, to understand and therefore to control their desires with their own strategies. The goal is to change their habits by adopting new behaviours that they can feel proud of. To find out more about CBT and their relationship with Kwit, click here 👉 https://kwit.app/en/science

Which scientific studies prove the effectiveness of the scientific elements used in the application?

We are fortunate to work with CBT researchers. Thanks to their expertise, Kwit continues to reflect on the integration of science into its smoking cessation solution. These experts reinforce us every day with the idea that goodwill must be the motto when it comes to smoking cessation.

📚 Here are the links to scientific studies on the impact of CBT and gamification, but also on the effectiveness of a mobile application in the smoking cessation process and the notion of self- monitoring, which confirm and justify the beneficial effects of Kwit on people wishing to maintain their smoking quitting:

📖 CBT & smoking cessation

📖 Gamification

📖 A positive correlation between smoking cessation and mobile application

📖 Self-monitoring of patients in their cessation

Finally, Kwit is a partner of the University of Pittsburgh with the National Cancer Institute, who is conducting studies on our studies on our weaning solution. These allow us to test the effectiveness and efficiency of Kwit and improve ourselves continuously.

Why are science and health a priority for Kwit?

Science has been an integral part of Kwit since the beginning. Our goal is to improve the health and happiness of the world and we know that the only way to measure this is to do research and integrate scientific methods into the application, in that way we can offer quality support.

Download Kwit for free

and start your smoke-free life today

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